We currently accept payment via Credit Card (secure Payment Gateway provided by Paymate), Paypal, Direct Deposit / Internet transfer, Money Order.
We unfortunately are unable to accept payment via cheques. 

Paymate provides secure, reliable and innovative Internet-based payment services to buyers in 57 countries around the world and sellers in Australia, New Zealand and the USA. Paymate is also one of ebay payment provider. For more details, please visit www.paymate.com.au

Yes you can. To do this, simply untick the "use same billing address" tickbox and enter the address during the checkout. The invoice will be emailed to you after the payment is confirmed.

Your delivery address can be changed only while your order remains "unconfirmed". To change the delivery address, just simply log in to My Account section and select "My Orders". Click on the order you wish to change and you will then be able to update the address. Please note, once the delivery address is changed, the postage will be recalculated. Once your order has reached to "Paid" or "processing" status, the delivery address can no longer be changed.

Arrangements of Pickups by customers' own transport are not available at this stage.

Once your order has been dispatched, an email notification with tracking information will be sent to your registered email address. You can also track the delivery status of your order by log in to My Account section.

Note: Please allow at least 48 hours for your tracking information to be updated in the courier tracking site.

The majority of our orders are sent via Australian Post or Courier Please.  In case you are not home, the contractor will leave a note for you to collect the parcel from the nearest dispatching business centre (or Post Office if sent by Australian Post).

Most of our items will be sent within 24 working hours after payment being confirmed. The general guide of time estimation will be 1-6 working days. However, in some areas or some special cases, please allow up to 10 working days from the date your item is dispatched.

We are always here to help if anything does go wrong.

For item arriving damaged or DOA (dead on arrival), we will arrange replacement or full refund at our cost.

For items arriving undamaged but not operating properly, or develop a fault later on, we offer a 12 month warranty on all products in Homeware, Baby, Office, Outdoor, Electrical and Toys categories. We will arrange replacement or full refund at our cost.

Please contact us with your order number and a brief description of the damage and simply Create a Warranty Ticket from My Account. Our friendly customer service member will follow it up for you.

We follow a strict procedure to double check packing and parts before we send out the order. So we would firstly suggest double checking the packaging as sometimes the parts are easily overlooked.

If the parts are definitely missing, please contact us by quoteing your order number and submitting a Warranty Ticket from My Account.  We will be there to fix the problem for you.