How do I make a warranty claim for items which are faulty or damaged?
We are always here to help if anything does go wrong.
For item arriving damaged or DOA (dead on arrival), we will arrange replacement or full refund at our cost.
For items arriving undamaged but not operating properly, or develop a fault later on, we offer a 12 month warranty on all products in Homeware, Baby, Office, Outdoor, Electrical and Toys categories. We will arrange replacement or full refund at our cost.
Please contact us with your order number and a brief description of the damage and simply Create a Warranty Ticket from My Account. Our friendly customer service member will follow it up for you.